MICE Middle East Websites

Magic Carpets, Dolphins and Stallions at Millennium Executive Apartments Muscat

Oman: Living in an automated age, where call centres seem to be staffed by recordings and robots, and where even hospitality professionals prefer to direct guests to online booking engines rather than discuss reservations personally, humour, a sense of hospitality and the personal touch is often hard to find.

 

Millennium Executive Apartments bucked the trend recently when the reservations department received a very special request from a guest:

 

 

 

“Concierge to greet us in gentle Morgan Freeman voice, announcing the start of an epic, mind-blowing adventure, a white stallion neighing at the entrance, champagne fountain with sparkles, chocolate fountain big enough to swim in, with dolphins jumping around. A magical carpet to make it the most memorable holiday in our lifetime.  Thank you for your best efforts”

 

 

Sometimes all it takes to make dreams come true is a sense of fun and a plain old-fashioned hospitality mindset.  Manager of the newly opened hotel, Tim Van Veen rose to the challenge, pulled out all the stops and delivered the requested welcome, complete with personally crafted welcome letter and gift.

 

 

  

This is the reply prepared by Van Veen for the guest’s arrival:

                                                                                                    

 

 

 

“Dear Guest

Boy, have you kept me busy with your request! Upon hearing from you I have jumped on the plane and travelled to Oman (I am actually staying in the room next to you). Finding you a white stallion was a challenge, it gets a bit dusty in Muscat, so they are all brown, but it does neigh!

Next up was getting on a boat and finding a dolphin happy to spend a few days on land. I did find one, but he has rather big teeth, don’t pay attention to that, he is a very nice dolphin. Will you promise me to fill the bathtub and let him have a bit of a swim, he’s been out of the water for two days already.

The easy bit of course was finding a magical carpet, we are in Oman after all.  I have ensured the carpet was fully tested prior to your arrival, and it complies fully with the Oman flying carpet regulations.  To start the carpet you will have to say the magic spell, which I will reveal next time you stay with us…..”

 

The letter is signed with a smiley face, by Morgan Freeman.      

 

   

 

“Best regards

Morgan Freeman”

 

Van Veen himself popped next door to the Muscat Grand Mall to source the necessary props to accompany the welcome letter, which were duly placed in the arriving guest’s room.

 

 

 

                                      the horse really did neigh!

 

Commented Van Veen: “The hotel manager role has evolved in recent years into that of a business manager, office based and revenue driven.  It gives me a great sense of accomplishment to fulfil guest requests, and have a little fun at the same time.” He continued: “the guest was delighted with the efforts we had made, and I am sure we have created a lifelong loyal customer with this small act, as well as a new friend”.

Back to Home Page

Bab Al Qasr Hotel & Residences is partnering with Al Jalila Foundation to create a fund which contributes to the advancement of research in the field of mental health on evidence-based treatments designed to alleviate psycho-sociamore
Stay cool and save more this summer with Millennium Airport Hotel Dubai by participating in the group wide summer promotion launched by Millennium Hotels & Resorts across the Middle East. As part of the offer, travellers can enjoymore
Who can resist the invigorating aroma and tantalizing flavours of piping hot kebabs, straight from a red-hot charcoal grill! Celebrating the rich diversity of kebabs and International kebab day, Four Points by Sheraton, Bur Dubai,more
Nirvana Travel & Tourism announced today that it is expanding its portfolio of services to meet the growing demand in the UAE and the GCC region. In addition to its core services of tour management, passenger transportation, accommore
Nirvana Travel & Tourism’s Executive Chair and Chief Executive Officer Alaa Al Ali was honoured along with other exemplary leaders in Estesmarat Magazine’s listing of “The Most Creative Business Leaders in the Arab World 2017”.more
Dr. Samar Al Shamsi hosted an Iftar Party yesterday in celebration of her recent graduation, obtaining a Bachelor of Law with Honors from a leading institution in Dubai. more
Qatar’s five-star airport is providing passengers travelling through HIA the opportunity to be part of the FIFA World Cup™ experiencemore
Leading hotel and tourism website, hotelandrest.com has announced Saleh Al Shinnar as its triumphant winner of the luxurious Abu Dhabi cruise courtesy of the capital’s luxury cruise company, M&H Cruises.more
The summer football season begins and there\'s only one destination to watch all of the world class football matches unfold. Le Royal Meridien Abu Dhabi has huge plans for the upcoming championship.more
Emirates Park Zoo & Resort invites all football aficionados to watch the most awaited event of the year and experience the thrill and soccer spirit of the World Cup 2018.more
Urban Beauty - Thailand
ITE HCMC 2018, Vietnam
CEMS Beijing International Travel Mart 2018
Chengdu International Tourism Expo 2018
Huvafen Fushi, Maldives, For Honeymooners..
Zaatarah & Co. Travel Agency - Jordan.
Honeymoon In Spain By Spain Top.
Casa de Campo, For Honeymooners..
Hard Rock Hotel & Casino Punta Cana, For Honeymooners..
Travel Armenia - For Honeymooners.
Caribbean Tourism Organization, For Honeymooners.
Meydan Hotels and Hospitality, Dubai - For Honeymooners.
Travel Connection Maldives For Honeymooners.
Dominican Republic Tourism For Honeymooners.
Hilton Munich Park, Hilton Munich City and Hilton Nuremberg, Sellers at The Honeymoon Workshop and Dinner 21st April, Dubai - UAE
Gili Lankanfushi, Maldives, For Honeymooners.
Spiceland Holidays - India, For Honeymooners.
...Caldana Tour Operator - Italy, For Honeymooners.
Bali & Beyond Travel Fair - BBTF2018.

Copyright Travel and Tourism Guide - Middle East 2011

P.O.Box 841113 Amman 11180 Jordan, 37 Samir Rifai Street 3rd Floor, Amman - Jordan

Mobile: +962 785557778 fax: +962 6 5713689

Email: motaz.othman@micemiddleeast.com  Website: www.ttgmiddleeast.com

Motaz Othman Email